Privacy Policy

Dental X-Pressions (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What Personal Information We Collect

We may collect the following types of personal information from you:

  • Full name

  • Contact details (address, email, phone number)

  • Date of birth

  • Health and dental history

  • Medicare number or private health insurance details

  • Payment and billing information

  • Information submitted via our contact forms, appointment requests or website interactions

We may also collect non-personal data such as browser type, device information and pages visited for analytics purposes.

 

2. How We Collect Your Information

We may collect your personal information in the following ways:

  • Directly from you via online forms, phone calls, emails, or in person

  • Through our website at dentalxpressionslab.sydney

  • When you make an appointment, submit an enquiry, or sign up for services

  • From third parties where you have given consent (e.g., referral from another health provider)

 

3. Why We Collect Your Information

We collect your information to:

  • Provide you with dental care and related services

  • Manage and maintain your patient records

  • Confirm appointments and follow-up on treatments

  • Communicate with you regarding services, updates or promotions

  • Process payments and health fund claims

  • Improve our website and services

 

4. Disclosure of Your Information

We may share your information with:

  • Dental professionals and administrative staff involved in your care

  • Health insurance providers and government health bodies

  • IT service providers supporting our systems

  • Other third parties with your consent or when required by law

We do not sell, rent, or trade your personal information.

 

5. How We Store and Secure Your Data

Your personal information is stored securely in electronic and physical formats. We implement appropriate security measures to protect against unauthorized access, disclosure or misuse, including:

  • Encrypted databases

  • Secure servers

  • Restricted access controls

 

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to enhance user experience. You can disable cookies in your browser settings if preferred.

 

7. Accessing and Correcting Your Information

You have the right to access and correct your personal information. To do so, please contact us using the details below. We may ask for proof of identity before fulfilling your request.

 

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

10. Contact Us

If you have any questions, concerns, or would like to make a complaint, please contact us:

Dental X-Pressions
Email: reception@dentalxpressions.com
Phone: (02) 9452 6499
Website: https://dentalxpressionslab.sydney