Terms & Conditions

  1. Definitions

These terms and conditions apply to all goods and services supplied by Dental X-Pressions Pty Ltd (“we”, “our”, “us” or “Dental X-Pressions”). We reserve the right to amend these terms at any time. The latest version will always be available at www.dentalxpressions.com.

 

  1. Acceptance of Terms

By submitting a case to Dental X-Pressions, the customer (“you” or “the client”) agrees to be bound by these Terms & Conditions. These may only be varied with written consent from Dental X-Pressions.

 

  1. Clinical Responsibility

Dental X-Pressions provides products and technical services in accordance with your submitted instructions and may discuss cases via phone, email, or in person. Any advice or representations given by us are intended only as general guidance and should not be considered clinical recommendations. You remain solely responsible for patient diagnosis, treatment planning, and the clinical suitability of any prosthesis or appliance.

 

  1. Pricing & Payment

  • Pricing is available on request and may be updated without prior notice.
  • GST and other applicable taxes will be added in accordance with Australian law.
  • Invoices are issued monthly and are due within 21 days of the statement date.
  • Claims for credit must be submitted within 14 days of statement issue.
  • Payment methods accepted: EFT, cheque, or credit card (surcharges may apply).
  • Dental X-Pressions reserves the right to suspend services or withdraw credit at its discretion.

  • Dental X-Pressions prices will increase in line with CPI on an annual basis. These price changes will take effect on the 1st of July each year.

 

  1. Pickup & Delivery

  • Delivery is available via courier or post, and delivery fees may apply.
  • Free pickup is available for practices located in the Sydney metropolitan area.
  • You are responsible for ensuring cases are securely packaged and clearly labelled at the time of arranging the pickup. Futile charges may apply if our courier arrives and the parcel is not ready at the time of collection.
  • Dental X-Pressions is not liable for cases lost or damaged in transit to our lab.
  • Completed work is typically returned via courier; delays caused by third-party carriers are beyond our control.

 

  1. Turnaround Times

  • Standard turnaround is 10 in-lab working days from the date of case receipt.
  • Complex cases or those requiring implants, shade photos, technical queries, or additional materials may require longer.
  • Rush jobs or priority requests may incur a surcharge (typically 25%).
  • Accurate turnaround times depend on complete, high-quality submissions and timely responses to queries.

 

  1. Remakes & Adjustments

We may, at our discretion, remake or adjust restorations at no charge if:

  • There is a material or manufacturing defect, and
  • The restoration is returned within 30 days of invoice date.

Remakes may incur a fee if:

  • The original case was completed based on compromised input (e.g., distorted scans, poor impressions),
  • Additional work is requested post-completion, or
  • Our recommendations (e.g., protective measures or alternative materials) were not followed.

 

  1. Warranty

Dental X-Pressions provides the following limited warranties on restorations, covering material defects or manufacturing issues (from invoice date)

Product Warranty Period
Monolithic Zirconia Crowns  10 years (framework only)
 
Layered Zirconia Frameworks    10 years (framework only)
 
e.max (Press or CAD)         2 years
 
PFM / Full Cast Crowns             5 years
 
Removable Prosthetics (e.g., dentures, splints) 3 months

 

Warranty Conditions:

  • Restoration must be returned for inspection.
  • No warranty applies if the case was completed against our recommendations or with poor input data.
  • Warranty excludes precious metals, implant components, and clinical chairside costs.
  • Warranty is void if payment has not been made by the due date.

 

  1. Limitation of Liability

We are not responsible for:

  • Clinical failure due to design not suitable for patient-specific circumstances,
  • Complications resulting from clinician error or changes in patient condition,
  • Damage due to misuse, mishandling, or poor maintenance.

All products should be used in accordance with the treating clinician’s instructions and current clinical standards.

 

  1. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any legal matters must be brought before the appropriate jurisdiction within Australia.

 

  1. Privacy

We collect personal and case-related information to fulfil our services. This data may be shared with third-party service providers, including couriers or manufacturing partners, some of whom may be located overseas. For more information, refer to our Privacy Policy available on our website.